We had been engaged in a business wherein my hubby, DAN, could perfectly deal with his clients , had mastered his craft and excelled on it until he came across with this company that made him reach the boiling point.
My husband created a DOS based payroll software back in late 80's. A big number of companies, especially a chain of restaurant is currently using the program until now, but still it's in DOS base.
He had been finding ways on how to convert it windows. He met a lot programmers, did his own research because he thought , he'd upgrade the system himself. Unfortunately, he lacks time due to several engagement and other stuff.
At first he thought it was the perfect answer to his long search for a payroll program.
Integra Payroll Master was really good unless you go deeper into the details.
He met Alvin from Supremosoft, Supremosoft is the company in the Philippines authorized to sell the product.
They had an agreement , bundles/packages , I believe, but there were catches.
1. Distributorship- Release of post dated checks amounting to more or less 200 Thousand pesos with 60 boxes of the Integra Payroll System.
2. Integra Payroll System , the product itself have some problems that they can't and don't want to change. I don't know why.
3. The support system is really SLLLLLLOOOOOOWWWWWW I tell you. They will show their support after a week or two so you have to be patient.
4. Registering your newly purchased Integra Payroll System will take long, probably weeks or more.
And they don't have an explanation to this.
With these problems at hand, Dan decided to cease the distribution and talked to a certain ALVIN about the payroll's problems and was not able to resolve it with so was determined to return the boxes we have and he requested for the checks not to be deposited by their company but to no avail they still deposited the checks. Fortunately, Dan called the bank for stop payment
They just want to have to clients but they don't know how to take care of their clients and listen and answer what they need to know.
Dan is also promoting and a distributor of an accounting system from Sage, the Peachtree Accounting but he hasn't encountered such problems.
The only problem though was placing orders of the product in the US, shipping and charges in the customs.
We will soon be posting company names, including their contact numbers, who had purchased the Integra Payroll System and that are complaining and was disappointed.
Just to let you know that this is not just a JOKE.
We'll be posting more soon... (:=(
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3 comments:
Yes, you're are right. We are now encountering the same problem. It's so sad to say that they are just after for the money or client but they don't know how to take care of it.
I think you'll have to mention that Alvin was working for COSMOTECH if you want to make it known or let others beware about the company which is COSMOTECH who is official distributor of the SUPREMOSOFT Integra Payroll master software.
I will never recommend this product and company!!! Very terrible service. We paid a certain fee for support but never ever got good responses from them. Can you just imagine that we emailed 5 times request for support but never got a reply from them.
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